How can I return an item?
Please fill out the returns form included in your parcel.
All items returned to us must be unworn, free of any makeup, perfume, deodorant, or any other stains, undamaged, and all items must have original tags attached.
Please note we have the right to refuse any returns sent back to us in an unacceptable condition. Any items not accepted will be sent back accordingly.
How long do I have to return an item?
You have 14 days from the day you received your order to return any items back to us. Please note any items returned outside of the 14 days return period will not be accepted.
Where’s my refund?
We aim to process all returns within 7-10 working days of receiving your parcel back with us, to which you will be notified via email. Your refund will be issued to your original payment method, and may take up to 7 working days to clear and reach your account.
Due to hygiene reasons, returns are not accepted on the following items: marks, earrings, swimwear or lingerie where hygiene seals have been removed.
If you are qualified free postage but you have returned some of the item(s) you bought later, the original postage £3.99 will be deducted from the refund of the items you returned.
I received a faulty item!
We sincerely apologise for any items received in a faulty condition, please contact our Customer Service team at firstname.lastname@example.org and we will be happy to resolve the issue for you asap.
My item is wrong!
Please accept our sincerest apologies for any incorrect items being sent out, kindly contact our Customer Service team at email@example.com and we will aim to resolve the issue asap.
Do I need to pay for my return?
Customers must cover their own return postage fees; we suggest sending this with a track-able service and keeping your proof of postage receipt. Any returns lost in transit will not be refunded and will need to be disputed with your courier.